Immediate, critical care for urgent situations. Our team is ready to provide rapid diagnosis and life-saving treatment when every second counts.
We have a vet on call 24/7 for emergencies. If your pet is in danger, call us right away on the clinic number so we can prepare before you arrive.
If you're not sure whether it's an emergency, call anyway. It's always better to ask.
What's included
- 24/7 on-call vet
- Rapid triage and stabilisation
- Poisoning and injury care
- Heatstroke treatment
- Call-ahead preparation
Call us straight away if your pet has:
- Difficulty breathing, or gums that look blue or very pale
- Collapse, fainting or sudden weakness
- Seizures (fits)
- Heavy bleeding or a deep wound
- Eating something toxic: chocolate, grapes or raisins, lilies (cats), human medicines or rat poison
- Straining to pee with little or nothing coming out, especially male cats
- Repeated vomiting, or a swollen, tight belly
- Heatstroke: heavy panting, drooling, wobbling after time in the heat
- Hit by a car or a fall from a height, even if your pet seems fine
What to expect
- 1
Call us first
Call +971 56 884 5499 at any time. We'll tell you what to do right now and how quickly we can see your pet.
- 2
Travel safely
Put cats in a carrier and wrap injured pets gently in a towel. If your pet ate something, bring the packaging.
- 3
Triage and stabilise
We assess your pet as soon as you arrive and treat the most urgent problem first.
- 4
A clear plan
Once your pet is stable, we explain what happened, the treatment options and the next steps.
Emergency: common questions
What should I do if my pet ate something poisonous?
Call us straight away on +971 56 884 5499. Don't try to make your pet vomit unless a vet tells you to, and bring the packaging or a photo of what they ate.
What should I do if my pet has heatstroke?
Move your pet into the shade or air-conditioning, wet their body with cool (not ice-cold) water, offer small sips of water and call us on the way. Heatstroke can be life-threatening even if your pet seems to recover.
Can I reach a vet outside opening hours?
Yes. A vet is on call 24/7 on the same number, +971 56 884 5499. Call and we'll tell you how quickly we can see your pet.
Other services
Let's keep your pet happy and healthy
Whether it's a routine check-up or something that needs attention, our team is here to help.